Return and Refund Policy – Virsa Gsllery

Last Updated: October 22, 2026

At Virsa Gsllery, we want our customers to enjoy a smooth and reliable shopping experience. If you experience any issues with your order, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to applicable Saudi Arabian consumer protection laws.

Returns may be accepted if:

• The product arrives damaged or defective.

• The wrong product is delivered.

• The product is significantly different from its description.

Returned products should be unused and include their original packaging, accessories, and tags where applicable.

2. Non-Returnable Items

Certain items may not be eligible for return, including personalized products, used personal-care or hygiene products, and items excluded by applicable law. These exclusions do not limit any mandatory consumer rights.

3. How to Request a Return

To request a return or report an issue, contact our customer support team with:

• Your order number.

• The reason for your return.

• Photos or videos showing the issue, if applicable.

Our team will review your request and provide the next steps.

4. Refund Process

Once an eligible returned product has been reviewed and approved, the refund will be processed through the appropriate payment method, where possible.

The time required for the refund to appear in your account may depend on your bank or payment provider. Cash on Delivery (COD) refunds will be arranged through an appropriate refund method.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We will review the issue and work toward an appropriate solution in accordance with applicable law.

6. Return Shipping Costs

Return shipping costs will depend on the reason for the return and applicable law. Where the issue is caused by an error on our part, we will cover the applicable return costs as required by law.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been dispatched. All cancellation requests are subject to applicable law.

8. Contact Us

For return or refund assistance, please contact us using the customer support information provided on the Virsa Gsllery website.

We appreciate your trust in Virsa Gsllery and thank you for shopping with us.